Frequently Asked Questions

Frequently Asked Questions (FAQ) - Jogani Luxury Gemstones and Jewellery

Buying Process:

1. How do I purchase luxury gemstones and jewellery from Jogani? At Jogani, the process of acquiring luxury gemstones and jewellery is designed with your comfort and satisfaction in mind. Explore our exceptional collection, featuring high-end investment-quality gems and jewels that cater to collectors, enthusiasts, and the jewellery trade. To make an informed decision, you can request additional information, such as videos, images, detailed descriptions, and explanations of certificates. Our team at Jogani is delighted to provide the necessary information. Engage in personalised consultations guided by our expertise in gemology and certifications, offering a comfortable and one-on-one purchasing experience. Upon selecting your desired piece, we will generate a detailed invoice outlining the sale terms and item specifics. Rest assured, we closely collaborate with major certification houses to ensure updates and re-certifications of your gemstones. Furthermore, enjoy a 3% discount on your purchase when opting to pay via wire or Zelle.

2. May I request more information about a particular piece? Absolutely! Feel free to get in touch with Jogani to request additional information. We are here to assist you by providing videos, images, detailed descriptions, and certificate explanations for any piece you are interested in. Making an informed decision is of utmost importance, and we are dedicated to ensuring you have all the requisite information.

3. What takes place during personalised consultations? At Jogani, we hold open communication in high regard. During personalised consultations, our experts will guide you through the intricacies of gemology and certifications. These consultations provide a comfortable and informative one-on-one buying experience, enhancing your understanding of the characteristics and qualities of our gemstones and jewellery.

4. How is the authenticity of gemstones ensured? Your trust and satisfaction are paramount at Jogani. For this reason, we closely collaborate with major certification houses to ensure the authenticity and quality of our gemstones. We work diligently to provide updates and re-certifications, giving you peace of mind throughout the purchasing process.

In-Person Appointments:

5. How can I schedule an in-person gemstone consultation? At Jogani, we are thrilled to offer personalised, in-person gemstone consultations on Fridays between 11:00 am and 3:00 pm. To ensure an exclusive and tailored experience, please share your specific interests and preferences with us in advance. This enables Jogani to prepare a curated selection of gemstones that align with your unique taste.

6. Are the treasures housed at the gallery? Please note that our treasures are not kept at the gallery. To ensure a personalised experience tailored to your interests, it is essential to schedule your appointment in advance with Jogani.

Selling Process:

7. How can I sell my valuable jewels to Jogani? Jogani specialises in acquiring and showcasing the world's finest quality jewels. If you wish to sell your valuable gemstones and jewellery, Jogani is your ultimate destination. Our experienced team navigates the landscape of auction houses, financial institutions, and the jewellery trade to uncover exceptional treasures. We assure you of complete confidentiality and a secure process.

8. What kinds of gemstones do you purchase? As highly competitive cash buyers, Jogani focuses on fine gemstones and diamonds. Our accurate valuations are based on images and certifications from reputable organisations such as G.I.A, A.G.L., S.S.E.F, or Gubelin. We are particularly interested in auction-worthy treasures and exceptional antique jewellery. Trust Jogani to provide you with attractive offers on the market. Additionally, receive a 3% discount on your sale when you choose to receive payment via wire or Zelle.

9. What happens once I send my jewellery to Jogani? Upon receiving your valuable gemstones or jewellery, our team of experts at Jogani meticulously inspects each item. This inspection is crucial to verify authenticity and confirm the legitimacy of ownership through appropriate channels. After these essential steps are completed, Jogani promptly initiates a wire transfer on the same day, ensuring a seamless and efficient transaction.

10. Do you accept consignments? Yes, at Jogani, we are pleased to accept consignments. This provides you with an opportunity to leverage our extensive network to showcase your treasured heirlooms. Be aware that the consignment process may take longer, and it's essential for sellers to maintain reasonable pricing expectations. In exchange for our expertise and services, Jogani charges a transparent flat fee of 15% to facilitate the transaction and manage all necessary steps involved in presenting and selling your valuable piece.

Custom Designs:

11. Can I get a custom-designed jewel at Jogani? Absolutely! At Jogani, we take pride in our custom design process. This process is expertly curated and imbued with the essence of our ancient-inspired pieces. If you have a vision for a high-quality, high carat gold jewel with flush or collet sets, Jogani is the perfect place to bring your vision to life. Our skilled artisans and designers at Jogani will work closely with you from the initial consultation to the final product, ensuring your custom design is exquisite and reflects your unique style.

Returns and Refunds:

12. What is your refund policy? At Jogani, we take great care to ensure the accurate representation of our treasures before offering them for sale. We offer a 3-day return policy, giving you confidence in your purchase. Jogani provides a credit for the full amount of your purchase, valid for 60 days after the initial transaction. Please note that customised items, including resized and engraved pieces, are non-refundable.

When processing a refund, the amount will be returned using the same method by which it was paid to Jogani. However, it's important to note that any bank or merchant transaction fees associated with the original purchase, such as credit card fees, will be deducted from the refund amount. Additionally, all returns must be sent back to us using an insured shipping